DCL Today OS Privacy Policy

DCL Today OS ("DCL Today OS", "we", "our", "us") is a business management and business operating system provided by DCL.

This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit our website, create an account, use DCL Today OS, communicate with us, subscribe to our services, or otherwise interact with our services.

By using DCL Today OS, you acknowledge that you have read this Privacy Policy.

DCL Today OS is provided by DCL.

DCL provides business support and technology services designed to help businesses manage and grow their operations.

DCL Today OS is designed to bring business operations together in one platform, including areas such as:

• Customer management
• Tasks and business operations
• Business goals
• Finance and invoices
• HR and employee workflows
• Marketing and content
• Social publishing
• Business analytics and reporting
• Business health insights
• Automations
• AI-assisted business support through Ivy

DCL's business contact details are:

DCL

Suite RA01

195-197 Wood Street

London

E17 3NU

United Kingdom

Telephone: 0333 335 5508

Email: hello@dcltoday.online

Where applicable, DCL Today OS may use additional service providers and technology partners to provide specific functionality.

We may collect and process different categories of personal and business information depending on how you use DCL Today OS.

2.1 Information you provide directly

This may include:

• Full name
• Business name
• Job title or role
• Email address
• Telephone number
• Business address
• Login and account information
• Password and authentication-related information
• Business information
• Customer information entered into the platform
• Employee information entered into the platform
• Business goals and operational information
• Invoice and financial information
• Marketing information
• Documents and files uploaded to the platform
• Communications with DCL
• Support requests
• Information provided when contacting us
• Subscription and billing information

2.2 Business information

When using DCL Today OS, you may enter information relating to your business, customers, employees, suppliers, invoices, marketing activities, documents, goals and business operations.

You are responsible for ensuring that you have the appropriate authority and lawful basis to provide personal information relating to other individuals to DCL Today OS.

2.3 Payment information

Payments and subscriptions may be processed through third-party payment providers such as Stripe.

DCL does not intentionally store complete payment card numbers or card security codes on its own application database.

Payment information is processed through the applicable payment provider in accordance with its own privacy and security policies.

2.4 Automatically collected information

When you access the website or application, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Time zone
• Language preferences
• Pages visited
• Application activity
• Login activity
• Error and diagnostic information
• Date and time of access

This information may be used for security, authentication, performance, troubleshooting and service improvement.

We may use personal information to:

• Create and manage your DCL Today OS account
• Provide access to the services you subscribe to
• Process subscriptions and payments
• Manage billing
• Provide customer support
• Communicate with you about your account
• Send service-related communications
• Authenticate users
• Protect accounts and systems
• Prevent fraud and misuse
• Maintain security
• Provide business management functionality
• Store and manage business information
• Generate business reports and insights
• Provide analytics and business health information
• Provide marketing and content functionality
• Support social media publishing functionality
• Provide HR and employee management functionality
• Provide finance and invoicing functionality
• Improve DCL Today OS
• Diagnose technical problems
• Monitor service performance
• Comply with legal and regulatory obligations

DCL Today OS includes Ivy, an AI-assisted business support feature.

Depending on how you use Ivy, information entered into conversations or requests may be processed to provide responses, generate content, assist with business operations, create drafts, analyse business information or perform actions that you authorise.

Users should not enter information into Ivy that they are not authorised to process.

Where Ivy is capable of taking or proposing an action, the application may require confirmation or approval before an action is executed.

AI-generated information should be reviewed by the user before being relied upon for important business, financial, legal, employment or other decisions.

DCL Today OS does not represent AI-generated information as professional legal, tax, accounting, medical or other regulated professional advice unless expressly stated.

Where applicable, we process personal information using lawful bases available under applicable data protection law.

These may include:

• Performance of a contract
• Compliance with a legal obligation
• Legitimate interests
• Consent, where consent is required or relied upon

The applicable lawful basis may depend on the nature and purpose of the processing.

We do not sell personal information.

We may share information with trusted third-party service providers where necessary to provide, maintain, secure or improve DCL Today OS.

These may include providers supporting:

• Cloud hosting
• Authentication
• Payment processing
• Email delivery
• AI services
• Analytics
• Security
• Data storage
• Social media integrations
• Technical infrastructure
• Customer support

Examples may include payment providers such as Stripe and social media platforms where you explicitly connect an account.

Third-party providers may process information according to their own privacy policies and contractual obligations.

We may also disclose information:

• Where required by law
• Where necessary to comply with a legal obligation
• To protect the rights, property or safety of DCL, our users or others
• To prevent fraud, abuse or security incidents
• To professional advisers where appropriate
• In connection with a corporate transaction where legally permitted

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

• The nature of the information
• The purpose for which it is processed
• Whether you maintain an active account
• Legal and regulatory requirements
• Accounting and financial record requirements
• Dispute resolution requirements
• Security and fraud prevention requirements

When information is no longer required, it may be deleted, anonymised or securely disposed of where appropriate.

We use appropriate technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration or disclosure.

Security measures may include:

• Access controls
• Authentication controls
• Tenant/business separation
• Server-side authorisation
• Encryption and secure communications
• Monitoring and logging
• Controlled access to sensitive systems
• Security reviews
• Appropriate third-party security controls

No internet-based system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their login credentials and should notify us if they believe their account has been compromised.

Depending on applicable law, individuals may have rights including:

• The right to access personal information
• The right to correct inaccurate information
• The right to request deletion
• The right to restrict processing
• The right to object to certain processing
• The right to data portability
• The right to withdraw consent where processing is based on consent

Requests should be sent to:

hello@dcltoday.online

We may need to verify the identity of the person making a request before responding.

Some service providers used by DCL Today OS may process information outside the United Kingdom or European Economic Area.

Where applicable, we will seek to ensure that appropriate safeguards are used for international transfers in accordance with applicable data protection law.

DCL Today OS may use cookies and similar technologies for purposes including:

• Essential website functionality
• Authentication
• Security
• Remembering preferences
• Performance monitoring
• Analytics
• Improving the user experience

Further information is provided in our Cookie Policy.

DCL Today OS may integrate with or provide links to third-party services.

These may include payment services, social media platforms, authentication providers, analytics providers and other business technology services.

Third-party services operate under their own terms and privacy policies.

DCL is not responsible for the privacy practices of third-party websites or services outside its control.

DCL Today OS is a business service and is not intended to be directed toward children.

We do not knowingly seek to collect personal information from children through the service.

We may update this Privacy Policy from time to time.

When changes are made, the updated version will be published on this page together with an updated "Last Updated" date.

If you have questions about this Privacy Policy or how DCL Today OS processes information, contact:

DCL

Suite RA01

195-197 Wood Street

London

E17 3NU

United Kingdom

Email: hello@dcltoday.online

Telephone: 0333 335 5508